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Operational and marketing support for private clinics,
NHS Trusts and healthcare consultants - so you can focus on the work that matters.

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Operations, strategy and marketing
for private healthcare practices, consultants and clinics

“I need more patients, but I'm not sure where to start.”

“I want to set up a private practice, but I don't know what needs to be in place.”

“My practice is growing, but it's starting to feel harder to manage.”
“I need my practice to look more professional and be run in a more organised way.”
"My website and marketing could be better, but I don't have time to sort it."
“I need someone who understands healthcare, patients, compliance and marketing.”

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If any of these sound familiar, you're in the right place! 

I’m a healthcare management specialist helping private healthcare businesses set up with my Private Practice Launchpad, streamline or grow. Whether you're starting from scratch or need practical, hands-on support to fix what’s not working, I bring a calm, strategic approach to operations, service delivery and enhancing the patient journey. With deep experience in health and wellness, I work one-on-one with clinics to create personalised solutions that improve management, boost efficiency and support sustainable growth.

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I offer services on a freelance basis, or as a fractional Head of Marketing or Head of Operations to become a true extension of your team. 

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I work with consultants setting up new practices, healthcare providers or NHS teams looking to improve operations, or wellness clinics reviewing their service offering.  

How I Help

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Strategy & Consultancy

  • New clinic setup and business planning

  • CQC readiness and regulatory advice

  • Service development and pricing

  • Tech stack recommendations

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Day-to-Day Delivery

  • Operational setup and patient journey mapping

  • Staff processes, onboarding, SOPs and training

  • Booking systems, digital tools and admin workflows

  • Website and CRM support

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Marketing

  • Strategic marketing tailored to private healthcare

  • Social media management

  • Website support, including structure, copy and SEO 

  • Email marketing to improve patient communication

Why Me?

I’m Kelly Staff and I'm a healthcare management specialist with a strong track record of partnering with private clinics and NHS Trusts. With a unique blend of expertise in practice management, strategy, and marketing, I bring both commercial insight and clinical understanding to every project. My background in marketing, means I not only help clinics run smoothly, but also support them in growing their brand and attracting the right patients. I’m results-driven, honest, and hands-on. Someone who thrives on getting things done. Whether you're launching a new private practice or looking to refine and grow an existing clinic, I bring energy, clarity, and deep sector knowledge, particularly in urology, gynaecology, women’s health, maternity, pain management and aesthetics

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  • 15+ years of healthcare and management experience

  • Friendly, flexible and easy to work with

  • Sector-specific insight - NHS, private clinics & wellness 

  • Happy to advise, or roll up my sleeves and get stuck in

Why work with me?

    My Expertise

    Clinical Background

    I understand the unique challenges you face

    Patient Services

    Patient-centered approaches to improve service delivery and efficiency

    Clinic Management

    Hands-on, practical, day-to-day operational support

    Framework Applications

    Complex framework and procurement processes

    CQC Experience

    Experience in regulatory compliance and CQC applications

    Patient Journey Mapping

    Focused on improving the patient journey

    Testimonials

    Dr Attam Singh, Pain Consultant, Harley Street Clinic

    "Kelly's organisation skills have been beyond reproach . She possesses the ability to grasp things quickly and control situations. Kelly managed a team from a distance for the entirety of our working life, even despite lockdown restrictions. She has the ability to manage juniors and communicate with stakeholders in a professional manner to gain the best outcome. In addition, she can multitask at a variety of levels and delivers completed projects in a timely manner.

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    Over the years, she has worked with a variety of personalities and has been able to obtain the best out of very difficult situations. Her management skills are excellent.

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    Besides her obvious professional acumen, she is a wonderful individual, she’s a joy to work with and she will be an asset to any company."

    Contact Me

    I'd love to hear from you and learn more about your business and how I can help you.

    Please get in touch if you'd like to chat. 

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    kelly@fulwellpm.co.uk

    0787 9633199

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